Terms of service

These terms set out the rules for using our website, tillable.app, and the Tillable service. By using our website you agree to section 2, and by creating a Tillable account you agree to all of these terms, so read them carefully.

1. About these terms

Who we are. Tillable is a trading name of Table Yeti Ltd, a company registered in England and Wales with company number 11634791, whose registered office is at 5th Floor, 167-169 Great Portland Street, London W1W 5PF. In these terms, "we", "us" and "our" mean Table Yeti Ltd.

Who these terms are for. Tillable is for businesses, not consumers. When you create an account, you confirm that you are at least 18, that you are acting for a business, and that you are allowed to accept these terms on its behalf. "You" means you and that business.

What they cover. Section 2 applies to anyone who uses our website. The rest of these terms apply when your business uses the Tillable service: our software, including the portal at pos.tillable.app and our apps, any hardware we supply, and our support. Together, these are "the service".

Other documents. These terms work alongside:

• our privacy policy and cookie policy, which explain how we handle personal information
• the prices on our pricing page, or in a quote or order we agree with you, which take priority over these terms if the two conflict
• the terms of our payment partner, which apply to card payments (section 7)

2. Using our website

You can use our website to find out about Tillable. You must not misuse it, for example by introducing viruses or other harmful code, trying to get unauthorised access to it or to the systems behind it, or attacking it.

The information on our website is general and is not advice. We work to keep it accurate and up to date, but we do not promise that it is complete or free of errors, and we may change it at any time. Features we describe as coming soon or in development may change, or may not be released.

We may suspend or withdraw our website, or any part of it, at any time. Where our website links to other websites, the links are for your information only. We do not control those websites and are not responsible for them.

You may link to our home page, as long as you do it fairly and lawfully and do not suggest that we endorse you when we do not.

3. Your account

You must give us accurate information when you sign up and keep it up to date. We may need to check it, and we may refuse to open an account.

You are responsible for everything done through your account, including by the staff you give access to. Keep sign-in details and staff PINs secure, give each person only the access they need, and contact us straight away if you think someone has used your account without permission.

4. The service

What we provide. We provide the parts of the service you sign up for, as described on our website at the time. We may change, improve or replace features. If a change significantly reduces a feature you pay for, we will tell you before it takes effect.

Early access. We may let you use features before they are generally available. They are provided as they are, may change or be withdrawn, and may not work as well as the rest of the service.

Availability. We work to keep the service available, but we cannot promise that it will be uninterrupted or free of errors. We sometimes need to carry out maintenance. Where we can, we will do it at quiet times and tell you in advance. Your devices and internet connection are your responsibility.

5. Fees and payment

Prices. Our prices are on our pricing page, or in a quote or order we agree with you. Prices exclude VAT, which we add at the rate that applies.

Plans and add-ons. Paid plans and add-ons are charged per site, each month. There is no minimum term: they continue from month to month until you cancel them (section 14).

Card payment fees. We charge card payment fees per transaction, at the rates on our pricing page or in your agreed quote. We may take these fees from your payouts or invoice you for them.

Paying us. You must pay on time, using the payment method in your account. If a payment fails or is late, we will tell you. If it is still unpaid 14 days after that, we may suspend paid features until it is paid, and we may charge interest under the Late Payment of Commercial Debts (Interest) Act 1998.

Price changes. We may change our prices by giving you at least 30 days' notice. If you do not accept a change, you can cancel before it takes effect.

Refunds. Fees you have already paid are not refundable, unless these terms say otherwise or the law requires a refund.

6. Hardware

Buying. Hardware you buy from us becomes yours when we have received payment in full. It is your responsibility from the time it is delivered.

Renting. Rented hardware stays ours. You must look after it, use it only for your business, and return it in good condition, apart from normal wear and tear, when the rental ends. If you do not return it, or it is lost or damaged beyond normal wear and tear, we may charge you for it.

Faults. If hardware we supply arrives faulty, or develops a fault during the warranty period in your quote or order, tell us. We will repair it, replace it or refund what you paid for it.

Delivery. Delivery dates are estimates. We deliver to the address you give us.

7. Card payments and Tillable Capital

Card payments, payouts and Tillable Capital are provided by our payment partner, Adyen N.V., under its own terms. Before you can take card payments, you must accept Adyen's terms and pass its checks on your business and the people who own or run it. Adyen decides whether to accept your business, and may hold or delay payouts under its terms, for example to cover refunds and chargebacks.

You are responsible for refunds, chargebacks and disputes with your customers, and for following the card scheme rules that apply to you.

8. Your data

It stays yours. You own the information that you and your staff put into the service, such as your menus, products, prices, sales records and customer records ("your data"). You allow us to use your data to provide and support the service, and as these terms otherwise allow.

Personal information. When we handle personal information about your customers and staff as part of the service, we do it on your behalf, under the data processing terms in the schedule. You are responsible for having a lawful reason to collect that information and for telling people how you use it, for example in your own privacy notice.

Improving Tillable. We may use information about how the service is used, in a form that does not identify you, your business or any person, to run, improve and develop Tillable.

AI features. Some features use artificial intelligence, such as assistants in the portal and connectors to AI tools such as Claude and ChatGPT. Their answers can be wrong, so check them before you rely on them. When you connect another company's AI tool, what you share with it is covered by that company's terms.

Getting your data back. You can export your data while your account is open. When your account closes, you have 30 days to ask us for a copy. After that we delete it, apart from anything the law requires us to keep.

9. Using the service properly

You must not:

• use the service for anything unlawful or fraudulent, or to sell anything illegal
• copy, sell or resell the service, or let anyone outside your business use it, unless we agree in writing
• reverse engineer or decompile our software, or try to get its source code, except where the law allows
• test, probe or try to get round our security, or deliberately overload the service
• upload anything harmful, such as viruses, or anything you do not have the right to use

You are responsible for running your business lawfully, including the prices, descriptions, allergen information and tax settings you put into the service, and the receipts you give your customers.

10. Other companies' services

The service works with other companies' products, such as accounting software and AI tools. When you connect one, your use of it is covered by that company's terms, and you allow us to share with it the information it needs. We are not responsible for other companies' services, and we may stop supporting one if it changes or closes.

11. Our intellectual property

Tillable is a registered trade mark of Table Yeti Ltd. We, or the people we license from, own the service, our software, our website, and the Tillable name and logo. While your account is open, we give you a non-exclusive, non-transferable right to use the service for your business, under these terms. Nothing in these terms transfers ownership of any of it to you.

If you send us ideas or feedback, we may use them without owing you anything.

12. Confidentiality

We each agree to keep the other's confidential information confidential and to use it only for the purposes of these terms. This does not apply to information that is public, that the other already had, or that the law requires to be shared.

13. Our liability to you

What we do not limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit.

What we are not responsible for. We are not responsible for:

• loss of profits, revenue, sales, business, goodwill or expected savings
• loss or corruption of data, although we will try to restore your data from our backups
• any indirect or consequential loss
• loss caused by events outside our control (section 16), by our payment partner or other companies' services, or by your devices, your internet connection or your failure to follow these terms

Our total liability. In any 12-month period, our total liability to you under or in connection with these terms is limited to the greater of £100 and the total fees you paid us for the service in that period.

14. Cancelling and ending these terms

You can cancel paid plans and add-ons, or close your account, at any time by contacting us. A cancellation takes effect at the end of your current monthly billing period, and you will not be charged again after that.

We can end these terms, or stop providing all or part of the service, by giving you at least 30 days' notice. We can suspend or close your account straight away, by telling you, if:

• you seriously or repeatedly break these terms and, where the problem can be put right, you do not put it right within 14 days of our asking
• you do not pay what you owe (section 5)
• your business becomes insolvent or stops trading
• we reasonably believe your account is being used for fraud or something unlawful, or puts the service or other people at risk
• the law, a regulator or our payment partner requires us to

What happens next. When these terms end, your right to use the service stops, you must pay anything you owe, and you must return any rented hardware. Sections 8, 12, 13 and 17 and the schedule continue to apply after these terms end, along with anything else that by its nature should.

15. Changes to these terms

We may change these terms, for example to reflect changes to the law or to the service. If a change significantly affects you, we will tell you by email or in the portal at least 30 days before it takes effect, and you can cancel before then if you do not accept it. Other changes take effect when we publish them here. The date at the top shows when these terms last changed.

16. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as power cuts, internet outages, failures of other companies' services, severe weather, strikes or government action. If one happens, we will tell you and do what we reasonably can to limit its effect.

17. General

• Notices. We may send you notices by email to the address on your account, or in the portal. You can send notices to us by email to privacy@tillable.app or by post to our registered office.
• Transferring these terms. We may transfer our rights and obligations under these terms to another organisation, for example if we sell our business, and we will tell you if we do. You may transfer yours only with our written agreement.
• The whole agreement. These terms, with the documents listed in section 1, are the whole agreement between us about the service.
• No partnership. Nothing in these terms creates a partnership or agency between us.
• Nobody else's rights. Only you and we can enforce these terms.
• If part is invalid. If a court decides that part of these terms cannot be enforced, the rest still applies.
• Delays. If we do not enforce a right straight away, we can still enforce it later.
• Law and courts. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute about them.

Schedule: data processing terms

This schedule applies when we process personal information on your behalf as part of the service. "Controller", "processor", "personal data" and "personal data breach" have the meanings given in UK data protection law, including the UK GDPR.

1. Roles. You are the controller, and we are the processor, of personal data about your customers, staff and other people that you or your staff put into the service ("your personal data").
2. What we process. We process your personal data to provide the service, including orders, payments, bookings, gift cards, loyalty, customer records, staff management, reporting and support, for as long as we provide the service and until we delete it under paragraph 11. It is about your customers and potential customers, and your staff and contractors. It includes names and contact details; order, booking and purchase history; loyalty and gift card balances; notes you keep about customers; staff details, rotas, shifts, sign-in records and permissions; and anything else you put into the service.
3. Sensitive information. Notes about customers can include special category data, such as allergies or other health information. Only record it where you have a lawful basis and a condition for doing so.
4. Your instructions. We process your personal data only on your documented instructions, which are these terms and the way you set up and use the service, unless the law requires otherwise. If it does, we will tell you first, unless the law prevents us.
5. Confidentiality. Everyone we allow to process your personal data is bound to keep it confidential.
6. Security. We take appropriate technical and organisational measures to protect your personal data, as Article 32 of the UK GDPR requires.
7. Sub-processors. You authorise us to use sub-processors to help provide the service, including the providers named in our privacy policy. We make sure each is bound by data protection terms that protect your personal data at least as well as this schedule, and we remain responsible for them. We will tell you before we add or replace a sub-processor, and you can object. If we cannot address your objection, you can end the affected part of the service.
8. Transfers. We transfer your personal data outside the UK only with the safeguards UK data protection law requires.
9. Helping you. Taking into account what we can see and do, we will help you respond to people exercising their rights, and help you with security, personal data breaches, data protection impact assessments and consulting the Information Commissioner's Office. If someone sends us a request about your personal data, we will pass it to you.
10. Breaches. We will tell you without undue delay after we become aware of a personal data breach affecting your personal data, and give you the information you need to meet your own obligations.
11. When the service ends. We will delete your personal data, or return it to you if you ask within 30 days (section 8), unless the law requires us to keep it.
12. Audits. We will give you the information you reasonably need to show that we meet this schedule, and allow for and contribute to audits, including inspections, by you or an auditor you appoint, on reasonable notice.